Frequently Asked Questions

Browse our collection, select the piece you love, and add it to your cart. Proceed to checkout to complete your purchase with a secure payment. You will receive an order confirmation email once your order is placed.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets. All payments are processed securely through our PCI-compliant payment processor.

Yes! Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your package's journey from our Sedona gallery to your doorstep.

We process orders quickly, but if you need to modify or cancel, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is being prepared for shipment.

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) and overnight shipping are also available. See our Shipping Policy (/policies/shipping) for full details.

Yes! We offer free standard shipping on all orders of $500 or more within the continental United States.

Yes! The Humiovi proudly ships to over 20 countries worldwide with Delivered Duty Paid (DDP) service — meaning no surprise charges at delivery. Duty-free destinations include Canada (USMCA), Australia (AUSFTA), and Japan (CPTPP). Visit our International Shipping page (/shipping/international) for the full list of supported countries, shipping rates, and delivery timelines.

Absolutely. Every shipment from The Humiovi is fully insured for the complete purchase value. In the rare event of loss or damage during transit, we will work with you to resolve the situation promptly.

All sales at The Humiovi are final -- we do not offer refunds or returns. However, we do offer a one-time exchange within 7 days of delivery for an item of equal or greater value. Items must be in new, unworn condition with all original packaging. See our Exchange Policy (/policies/returns) for complete details.

Contact us within 7 days of delivery with your order number. Our team will provide an Exchange Authorization number and shipping instructions. Once we receive and inspect the item, you can select a replacement piece of equal or greater value from our current collection.

No. Exchanges are only available for items of equal or greater value. If the replacement item costs more, you will be responsible for the difference. No store credit, cash refunds, or partial refunds are issued for differences in value.

Please contact us immediately -- ideally within 48 hours of delivery -- with photographs of the damage and your order number. We will provide a prepaid return label and offer a replacement piece of equal or greater value.

We use a rigorous four-step authentication process: direct artisan relationships, verification of tribal affiliation, hallmark and stamp inspection, and a Certificate of Authenticity included with every purchase. See our Authenticity Guarantee (/authenticity) for full details.

Yes. Every piece purchased from The Humiovi includes a Certificate of Authenticity detailing the item's origin, the artisan who created it, the materials used, and the tribal tradition it represents.

Authentic Native American jewelry is handcrafted by tribal artisans using traditional techniques. Key indicators include artisan hallmarks or stamps, natural materials (genuine turquoise, sterling silver), hand-fabricated construction, and designs rooted in specific tribal traditions such as Navajo silverwork, Zuni inlay, or Hopi overlay.

If you ever have concerns about the authenticity of a piece purchased from The Humiovi, please contact us immediately. Our authenticity guarantee means that if any piece is found to be inauthentic, we will provide a full exchange -- no questions asked.

Turquoise is a relatively soft, porous stone. Avoid exposing it to water, chemicals, lotions, or direct sunlight for extended periods. Remove turquoise jewelry before swimming, bathing, or applying cosmetics. Gently wipe with a soft, dry cloth after wearing.

Sterling silver naturally tarnishes over time. Polish regularly with a silver polishing cloth. Store silver pieces in anti-tarnish bags or cloth when not being worn. Avoid exposure to harsh chemicals, chlorine, and saltwater.

Store each piece separately in a soft cloth pouch or lined jewelry box to prevent scratching. Keep jewelry in a cool, dry place away from direct sunlight. The branded gift box your piece arrives in is ideal for long-term storage.

While many of our pieces are durable enough for daily wear, we recommend removing jewelry during activities that could cause damage -- such as exercise, gardening, cleaning, or swimming. This is especially important for pieces with turquoise or delicate inlay work.

Yes. The Humiovi ships to select international destinations including Canada, Australia, Japan, the United Kingdom, and Germany. International orders are shipped via USPS Priority Mail International or UPS Worldwide, with full tracking and insurance included. Delivery times typically range from 7-14 business days depending on the destination.

No — all duties and taxes are included in your order total. The Humiovi ships internationally using Delivered Duty Paid (DDP), so there are no surprise charges at delivery. The applicable rates are already calculated and included at checkout: Canada 0% duty (USMCA) plus 5-15% GST/HST; Australia 0% duty (AU-US FTA) plus 10% GST; Japan 0% duty (CPTPP) plus 10% consumption tax; United Kingdom 2.5% duty plus 20% VAT; Germany 2.5% duty plus 19% VAT. The price you see at checkout is the price you pay — nothing more.

Yes, every international shipment includes full end-to-end tracking. You will receive a tracking number via email once your order ships. Tracking is available through USPS or UPS depending on the carrier selected for your destination.

Absolutely. Every piece purchased from The Humiovi -- whether in our Sedona gallery or through our online store -- is verified authentic Native American craftsmanship. Each order includes a Certificate of Authenticity (CoA) detailing the artisan, tribal affiliation, and materials. The Humiovi is a member of the Indian Arts and Crafts Association (IACA), the leading organization dedicated to promoting and protecting authentic Native American art.

All prices on our website are listed in US Dollars (USD). Your payment processor or credit card company will convert the charge to your local currency at the prevailing exchange rate at the time of purchase.

Certain natural materials — including coral, spiny oyster shell, and conch shell — are regulated under the Convention on International Trade in Endangered Species (CITES). Items containing these materials cannot be shipped to countries that restrict their import. If a product in your cart contains a CITES-regulated material, we will notify you during checkout and offer alternative selections.

Yes! We offer three tiers of gift wrapping for all orders, including international: a complimentary branded gift box, a premium wrap with satin ribbon, and a luxury presentation with a handwritten note card. Gift wrap selections are available during checkout and are carefully packaged to withstand international transit.

Our Ring Sizing Guide (/sizing-guide/rings) includes an international conversion chart covering US, UK, EU, and Japanese sizing standards. You can also use our interactive ring sizer tool to measure from home. If you need personalized assistance, contact our team and we will help you find the perfect fit.

Yes. Every purchase from The Humiovi — domestic or international — includes a Certificate of Authenticity (CoA) verifying the artist, tribal affiliation, materials used, and stone origin. The CoA is included as a physical document with your shipment and is also available as a downloadable PDF from your order history.

Yes! For our international collectors, we offer messaging support on WhatsApp (available for EU, UK, and DACH region inquiries) and LINE (available for Japan). These channels are available for product inquiries, order updates, and concierge consultations on high-value pieces. You can find our messaging links on our Contact page (/contact).

We recommend visiting a local jeweler for a professional sizing. If that is not possible, you can measure the inside diameter of a ring that fits well and compare it to our sizing chart on the Sizing Guide page (/sizing-guide). For bracelets, measure your wrist circumference and add 0.5-1 inch for comfort.

Some pieces can be resized, while others cannot due to stone settings or design complexity. Contact us before purchasing if you have sizing concerns, and our team will advise whether a particular piece can be adjusted.

Our gallery is located in beautiful Sedona, Arizona. We welcome visitors to browse our collection in person and experience the warmth of authentic Native American artistry firsthand.

We are open Monday through Saturday from 10:00 AM to 6:00 PM and Sunday from 11:00 AM to 5:00 PM (Mountain Standard Time). Please note that Arizona does not observe daylight saving time.

Yes! We work with our artisan partners to create custom pieces tailored to your vision. Custom orders may include specific stone selections, sizing, or unique design elements. Contact us (/contact) to discuss your custom order request.

Absolutely! We love welcoming visitors to our gallery in Sedona. Our knowledgeable team is on hand to help you explore our collection, learn about the artisans behind each piece, and find something truly special.