Frequently Asked Questions

Browse our collection, select the piece you love, and add it to your cart. Proceed to checkout to complete your purchase with a secure payment. You will receive an order confirmation email once your order is placed.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets. All payments are processed securely through our PCI-compliant payment processor.

Yes! Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your package's journey from our Sedona gallery to your doorstep.

We process orders quickly, but if you need to modify or cancel, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order is being prepared for shipment.

Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) and overnight shipping are also available. See our Shipping Policy (/policies/shipping) for full details.

Yes! We offer free standard shipping on all orders of $500 or more within the continental United States.

We currently offer limited international shipping. Please contact us (/contact) for international shipping inquiries, availability, and quotes for your specific location.

Absolutely. Every shipment from The Humiovi is fully insured for the complete purchase value. In the rare event of loss or damage during transit, we will work with you to resolve the situation promptly.

The Humiovi offers exchanges and store credit only -- we do not offer cash refunds. Each piece is a unique work of artisan craftsmanship, and our exchange-only policy honors the individuality of these handcrafted items. See our Exchange & Return Policy (/policies/returns) for complete details.

Contact us within 14 days of delivery with your order number. Our team will provide a Return Authorization number and return shipping instructions. Once we receive and inspect the item, you can select a replacement piece or receive store credit.

No, store credit from The Humiovi never expires. It can be used on any future purchase, either online or at our Sedona gallery.

Please contact us immediately -- ideally within 48 hours of delivery -- with photographs of the damage and your order number. We will provide a prepaid return label and offer a replacement, alternative piece, or full store credit.

We use a rigorous four-step authentication process: direct artisan relationships, verification of tribal affiliation, hallmark and stamp inspection, and a Certificate of Authenticity included with every purchase. See our Authenticity Guarantee (/authenticity) for full details.

Yes. Every piece purchased from The Humiovi includes a Certificate of Authenticity detailing the item's origin, the artisan who created it, the materials used, and the tribal tradition it represents.

Authentic Native American jewelry is handcrafted by tribal artisans using traditional techniques. Key indicators include artisan hallmarks or stamps, natural materials (genuine turquoise, sterling silver), hand-fabricated construction, and designs rooted in specific tribal traditions such as Navajo silverwork, Zuni inlay, or Hopi overlay.

If you ever have concerns about the authenticity of a piece purchased from The Humiovi, please contact us immediately. Our authenticity guarantee means that if any piece is found to be inauthentic, we will provide a full exchange or store credit -- no questions asked.

Turquoise is a relatively soft, porous stone. Avoid exposing it to water, chemicals, lotions, or direct sunlight for extended periods. Remove turquoise jewelry before swimming, bathing, or applying cosmetics. Gently wipe with a soft, dry cloth after wearing.

Sterling silver naturally tarnishes over time. Polish regularly with a silver polishing cloth. Store silver pieces in anti-tarnish bags or cloth when not being worn. Avoid exposure to harsh chemicals, chlorine, and saltwater.

Store each piece separately in a soft cloth pouch or lined jewelry box to prevent scratching. Keep jewelry in a cool, dry place away from direct sunlight. The branded gift box your piece arrives in is ideal for long-term storage.

While many of our pieces are durable enough for daily wear, we recommend removing jewelry during activities that could cause damage -- such as exercise, gardening, cleaning, or swimming. This is especially important for pieces with turquoise or delicate inlay work.

Our gallery is located in beautiful Sedona, Arizona. We welcome visitors to browse our collection in person and experience the warmth of authentic Native American artistry firsthand.

We are open Monday through Saturday from 10:00 AM to 6:00 PM and Sunday from 11:00 AM to 5:00 PM (Mountain Standard Time). Please note that Arizona does not observe daylight saving time.

Yes! We work with our artisan partners to create custom pieces tailored to your vision. Custom orders may include specific stone selections, sizing, or unique design elements. Contact us (/contact) to discuss your custom order request.

Absolutely! We love welcoming visitors to our gallery in Sedona. Our knowledgeable team is on hand to help you explore our collection, learn about the artisans behind each piece, and find something truly special.