30-Day Returns & Exchanges (United States)
We want you to love your piece. If it is not right, you may return it within 30 days of delivery. The delivery date is determined by the carrier's tracking confirmation. Requests made after the 30-day window are not eligible.
Returns for a refund: you are responsible for return shipping, and the original shipping charge is not refundable. A 20% restocking fee is deducted from a refund to your original payment method; a refund as store credit carries no restocking fee. The Certificate of Authenticity is yours to keep — you do not need to return it.
Exchanges: an exchange for an item of equal or greater value carries no restocking fee. You are responsible for return shipping and any difference in price. An exchange for a piece of lesser value is treated as a return — the 20% restocking fee applies when the difference is refunded to your original payment method.
All returns and exchanges must meet the condition requirements below. This policy governs United States orders; statutory rights for EU and UK customers are described separately and apply in addition to it.
Return Shipping Costs
For all returns and exchanges, the customer is responsible for return shipping costs; we do not provide prepaid return labels or free returns. Estimated return shipping costs by region:
- United States: 30-day window, $15–25 USD — refund (less a 20% restocking fee on refunds to the original payment method; none on store credit; original shipping is not refundable) or exchange for equal-or-greater value (no restocking fee).
- EU / EEA: 14-day statutory window, $25–55 USD, refund / exchange / credit (no restocking fee).
- United Kingdom: 14-day statutory window, $25–45 USD, refund / exchange / credit (no restocking fee).
- Canada: 14-day window, $20–35 USD, exchange or credit.
- Australia: 14-day window, $35–55 USD, exchange or credit.
- Japan: 14-day window, $35–55 USD, exchange or credit.
- Other International: 14-day window, $30–60 USD, exchange or credit.
We strongly recommend using a tracked and insured shipping method, as The Humiovi is not responsible for items lost or damaged during return transit.
Condition Requirements
To be eligible for a return or exchange, items must meet the following conditions:
- The piece must be in new, unworn, and unused condition — free from scratches, tarnish, scuffs, or any signs of wear.
- All original packaging, including the branded gift box and protective wrapping, must be included and in original condition.
- You do not need to return your Certificate of Authenticity — it is yours to keep.
- Any accompanying care instructions should be included where possible.
- Items that show any evidence of wear, alteration, or damage will not be accepted for return or exchange.
How to Start a Return or Exchange
The fastest way is self-service from your account:
- Sign in — Go to Account, then Orders, and open the order with the item you want to send back.
- Request your return — Choose "Request Return" (or visit https://humiovisedona.com/account/returns/request), pick the item, tell us why, and submit. It takes about a minute.
- Wait for approval — We review requests within 1–2 business days. Once approved, you will receive an email with your Return Number (RMA) and the address to ship to. You can also track everything under Account → Returns.
- Ship the item back — Write your Return Number (RMA) on a note inside the package, pack the piece securely in its original packaging, and ship it to the address provided. We recommend a tracked and insured shipping method. Keep your Certificate of Authenticity.
- Resolution — Once we receive and inspect your item, we will process your exchange, store credit, or refund (less any applicable restocking fee) to your original payment method.
Checked out as a guest, or prefer not to use the site? Email us or reach out via our contact page within your return window with your order number and the item you wish to return — our team will set everything up and send you your Return Number (RMA) and shipping instructions by email.
Items Not Eligible for Return or Exchange
The following items are not eligible under any circumstances:
- Custom or personalized items — Pieces that have been custom-ordered, resized, or personalized to your specifications.
- Pieces marked Final sale — Pieces marked Final sale cannot be returned; this is shown on the piece, in your bag and at checkout. A piece bought at a holiday or promotional-code price that is not marked Final sale keeps the normal return window.
- Items showing signs of wear — Any piece that has been worn, used, altered, or is not in its original new condition.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately — ideally within 48 hours of delivery. We handle damaged items separately from our standard return policy, at no cost to you:
- Please provide photographs of the damage along with your order number.
- We will arrange for a prepaid return label at no cost to you.
- You may select a replacement piece of equal or greater value, or receive a full refund with no restocking fee.
- If the damage occurred during transit, we will file an insurance claim on your behalf.
Questions?
If you have any questions about our return or exchange policy, please contact our team. We are committed to helping you find the perfect piece.
