Exchange & Return Policy

All Sales Are Final (United States)

All sales at The Humiovi are final. We do not offer refunds or returns.

Each piece of jewelry in our collection is a unique work of Native American artisan craftsmanship. Because of the one-of-a-kind nature of these pieces, all purchases are considered final. We encourage customers to carefully consider their selections before completing a purchase.

Exchange Option (United States)

While all sales are final, we do offer a one-time exchange within 7 days of delivery. The delivery date is determined by the tracking confirmation provided at the time of shipment. Requests received after the 7-day window are not eligible for exchange.

Exchanges are available for an item of equal or greater value only. If the replacement item is of greater value, the customer is responsible for paying the difference. Exchanges for items of lesser value are not permitted, and no store credit, cash refunds, or partial refunds will be issued for the difference.

EU / EEA -- 14-Day Right of Withdrawal

Under the EU Consumer Rights Directive (2011/83/EU), customers in the European Union and European Economic Area have a statutory 14-day right of withdrawal from the date of delivery. You may return the item for any reason within this period for a full refund of the purchase price.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., via our contact page or email) within 14 days of receiving your order. Items must be returned in their original, unworn condition with all packaging and documentation.

Upon receiving and inspecting the returned item, we will process your refund within 14 business days to your original payment method. You may also opt for an exchange or store credit instead.

United Kingdom -- 14-Day Right of Withdrawal

Under the UK Consumer Contracts Regulations 2013, customers in the United Kingdom have a statutory 14-day right of withdrawal from the date of delivery. The same conditions as the EU policy apply. You may return the item for any reason within this period for a full refund of the purchase price.

Canada, Australia, Japan & Other International

International customers outside the EU/UK are offered exchanges or store credit within 14 days of delivery. Items must be in original, unworn condition with all packaging. Refunds are not available for international orders outside the EU/UK.

International Return Shipping Costs

For all returns and exchanges, the customer is responsible for return shipping costs. Below are estimated return shipping costs by region:

We strongly recommend using a tracked and insured shipping method, as The Humiovi is not responsible for items lost or damaged during return transit.

Condition Requirements

To be eligible for an exchange or return, items must meet the following conditions:

• The piece must be in new, unworn, and unused condition -- free from scratches, tarnish, scuffs, or any signs of wear.
• All original packaging, including the branded gift box and protective wrapping, must be included and in original condition.
• The Certificate of Authenticity must be returned with the piece.
• Any accompanying documentation or care instructions must be included.
• Items that show any evidence of wear, alteration, or damage will not be accepted for exchange or return.

How to Initiate an Exchange or Return

1. Contact us -- Reach out via our contact page or email us within the applicable return window. Include your order number and the item you wish to exchange or return.
2. Receive an Authorization -- Our team will review your request and provide an Exchange/Return Authorization (EA/RA) number along with shipping instructions.
3. Ship the item back -- Package the piece securely in its original packaging and ship it to the address provided. We recommend using a tracked and insured shipping method.
4. Resolution -- Once we receive and inspect your item, we will process your exchange, store credit, or refund (EU/UK only) as applicable.

Items Not Eligible for Exchange or Return

The following items are not eligible under any circumstances:

• Custom or personalized items -- Pieces that have been custom-ordered, resized, or personalized to your specifications.
• Sale or clearance items -- Items purchased at a reduced price.
• Items showing signs of wear -- Any piece that has been worn, used, altered, or is not in its original new condition.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately -- ideally within 48 hours of delivery. We handle damaged items separately from our standard exchange policy:

• Please provide photographs of the damage along with your order number.
• We will arrange for a prepaid return label at no cost to you.
• You may select a replacement piece of equal or greater value from our current collection.
• If the damage occurred during transit, we will file an insurance claim on your behalf.

Questions?

If you have any questions about our exchange or return policy, please contact our team. We are committed to helping you find the perfect piece.